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ORIGINAL ARTICLE
Year : 2020  |  Volume : 11  |  Issue : 1  |  Page : 183

Situation analysis for promotion of hot-lines: An experience from Iran


1 Non-communicable Diseases Research Center, Endocrinology and Metabolism Research Institute, Tehran University of Medical Sciences; Deputy of Research and Technology, Ministry of Health and Medical Education, Tehran, Iran
2 Mental, Social, and Addiction Office, Ministry of Health and Medical Education; Research Center for Addiction and Risky Behavior, Department of Psychiatric, Iran University of Medical Sciences, Tehran, Iran
3 Spiritual Health Research Center; School of Behavioral Sciences and Mental Health, Tehran Psychiatric Institute, Iran University of Medical Sciences, Tehran, Iran
4 Mental, Social, and Addiction Office, Ministry of Health and Medical Education, Tehran, Iran
5 Deputy of Prevention, Welfare Organization of Iran, Tehran, Iran
6 Consultation, Welfare Organization of Iran, Tehran, Iran
7 Amarex Clinical Research, MD, USA
8 Deputy of Research and Technology, Ministry of Health and Medical Education, Tehran, Iran

Correspondence Address:
Mehrdad Kazemzadeh Atoofi
Spiritual Health Research Center, Iran University of Medical Sciences, Tehran; School of Behavioral Sciences and Mental Health, Tehran Psychiatric Institute, Iran University of Medical Sciences, Tehran
Iran
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/ijpvm.IJPVM_175_19

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Background: The hot line services were developed in response to the perceived need for 24-hour help services in crises ranging from suicide to unwanted pregnancy. This study is aimed at analyzing the strengths, weaknesses, challenges, and suggestions of improving the performance of the help centers from the perspective of key stakeholders. Methods: We conducted a qualitative study to elicit the key informants' opinion regarding the performance of Iranian hot-lines. All the conversations were audio-recorded with the permission of the participants. To reach the saturation limit, the number of interviews was completed in the saturation of data. Data was gathered from 15 individual in-depth interviews. Collecting and analyses of data was based on content analysis through which simultaneously during texts open coding, main concepts were extracted and then in axial coding similar concepts were categorized. Results: According to the study results, there is no specific and independent system for assessing the hot- lines. One of the major weaknesses was the lack of standard protocols. Most participants believed that most of these guidelines came from the general principles of counseling and are not standard. As another point, the existence of referral services is one of the main problems of counseling lines. The most important suggestion from the majority of experts were the development of services and modification of their investments. Conclusions: The findings, in addition to providing the applied data for policy-making in the health system, will significantly contribute to the creation of scientific, technical, and skillful personnel in the community of researchers.


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